And now your website passed through all the development stages and is available on the Internet now. Congratulations, this means that you made the first step to a successful business. You would ask, “Aren’t we done here? What else do I need?” The fact is that finished website doesn’t mean that the process is fully completed. Web development as any other sphere is dynamically developing nowadays. To ensure that your site meets all contemporary standards and brings you leads and sales consistently, it must be supported and improved on the daily basis. Technical support is an important stage of the development process that lasts as long as the website exists.
What happens at this stage?
- maintaining the performance of the resource and making sure it runs smoothly;
- keeping your website up-to-date;
- fixing the issues and preventing it from getting hacked;
- professional advice at any time.
Thus, if you have any questions about your website performance, you can always reach out to people who will solve the problem in a professional way. For example, your hosting can no longer handle the number of products and visitors on the website and you decide to change the provider. If you have technical support, you don’t have to bother looking for a helping hand to transfer your resource to the new web host.
Another problem that technical maintenance solves is keeping the website updated. Not always the secretary responsible for the website can do this. Yes, he or she will ensure that the site always has up-to-date information, but this does not guarantee that the resource won’t become obsolete from the technical point of view. Sooner or later, you’ll have to reach out to technical specialists to get it back to life anyways. But this time you might need a lot more resources in order to do it. If the website is updated on time it will serve you for many years.
What does a non-technical user should know about technical support?
It’s better if technical support provides the company that has been working on your project from the very beginning. They know the code and other features of your website well, besides they always guarantee the quality of their work. But if you decided to change the partners and buy services from another company, it is better to choose from the teams that offer a whole range of services and have experience of developing the websites from scratch. This way you will protect yourself from the companies that aren’t qualified enough.
Our company had experience of implementing web projects from scratch as well as its separate stages. We have a lot of clients we’ve been working with for a long time. Some of them are with us starting with the website concept development and its first mock-ups. And some of them came at the stage of promotion and support. Many years' experience allows us to serve the projects of any complexity and guarantee the quality of the services provided. And for our customers who ordered the website from scratch, we give a month of free technical maintenance.